Memorial Sloan Kettering Cancer Center: Josie Robertson Surgery Center


Memorial Sloan Kettering (MSK) Cancer Center — the world’s oldest and largest private cancer center — has dedicated over 130 years to exceptional patient care. As part of their commitment to continually elevate the delivery of care, MSK tapped us to provide programming and experience design for the ground-up build of the new Josie Robertson Surgery Center. Standing 16 stories high, the 175,000-square-foot facility features 12 operating rooms equipped to provide technologically sophisticated surgical care on an outpatient basis.


Building on our extensive hospitality experience, we reimagined cancer care by creating a patient-centric ecosystem. Specifically, we designed the main reception and guest waiting area on the 3rd floor, post-operating rooms and hallways on the 4th and 5th floors, pre-operating rooms and hallways on the 6th floor, and the staff lounge and dining area on the 14th floor. Space planning throughout each floor is thoughtfully crafted to simplify the check-in process, ease wait times, make treatment education more accessible, and provide diverse respite areas. Our overarching goal was to deliver a campus for patients, caregivers, and the MSK staff that rethinks the patient journey, from the seamless blend between private and communal seating to interactive installations, recreation areas, healthy, locally-driven food programs and thoughtfully curated technology.


One of the primary design components is based on creating flexible pre- and post-operative areas that address the needs of both patients and caregivers. These areas have been designed as intuitive spaces that engage, educate and ultimately, reduce the tension and anxiety associated with traditional clinical waiting rooms. The staff area on the 14th floor serves as a thoughtful social hub. We implemented flexible work stations, breakout spaces, a communal kitchen and a market cafe that builds staff unity and acts as an adaptable space, responding to their individual and group needs.


Check out the project on Fast Company.



Memorial Sloan Kettering Cancer Center

1133 York Avenue
New York, NY 10065

Experience Design